Support
Welcome to the Support Center. We're here to help you use our tools smoothly and securely. If you have questions, face technical issues, or need assistance, you'll find helpful information below.
How Can We Help You?
Tool Not Working
Get help when a tool isn't behaving as expected
File Upload or Download Issues
Troubleshoot problems with uploading or downloading files
Privacy and Security
Learn how we protect your data and privacy
Credits, Plans, and Usage
Questions about credits, plans, and task limits
Tool Not Working
If a tool isn't behaving as expected, try the following:
- Refresh the page
- Re-upload your file and try again
- Ensure your browser is up to date
- Disable conflicting browser extensions
- Clear browser cache and reload the page
File Upload or Download Issues
If you're having trouble uploading or downloading files:
- Check your internet connection
- Ensure your file format and size are supported
- Do not refresh or close the page during processing
- Try using a different browser if the issue persists
Privacy and Security
Your privacy is important to us.
- Files are processed securely
- Uploaded and processed files are automatically deleted after completion
- We do not sell, share, or misuse your data
For full details, please review our Privacy Policy
Credits, Plans, and Usage
If you have questions about free or pro tools, credit usage, purchased credits not appearing, or task limits, please contact our support team with your account email and a brief description of the issue.
Frequently Asked Questions
Do I need an account to use the tools?
Some tools can be used without an account. Creating an account allows access to pro tools, credit management, and usage tracking.
Are my files safe?
Yes. Files are encrypted during transfer and automatically removed after processing.
Can I download the same file multiple times?
Yes, you can download the processed file multiple times during the same task.
What happens if I refresh or leave the page?
If you refresh, close, or leave the page before downloading, the task may be canceled and files may be deleted for security reasons.
Contact Support
If you need further assistance, please contact us.
Support hours
24/7
When contacting support, please include:
- The tool name
- Browser and device details
- A description of the issue
- Screenshots if available
Response time
within 24–48 hours
Updates and Maintenance
We regularly update our tools to improve performance, security, and reliability. Any planned maintenance or important updates will be announced on our website.
Need More Help?
If you didn't find what you were looking for, please contact our support team or check other help resources available on our website.
Contact Support